Privacy Policy

This Privacy Policy explains how INNOCHILL handles personal and business information submitted through this website, including enquiries, technical requests and commercial communications.

Information we may collect

We may collect information you provide directly, such as your name, company, business email, telephone number, country or region, application details, product requirements, documents you choose to submit and other information included in an enquiry.

We may also receive limited technical information generated when you use the website, such as browser type, device information, IP-derived region, referral source and website usage data where analytics or security tools are enabled.

How we use information

• Respond to sales, technical and document requests.
• Evaluate product or application requirements.
• Prepare quotations, samples, technical documentation and project communications.
• Operate, secure and improve the website.
• Maintain business records and comply with applicable legal, tax, export-control or regulatory obligations.

Sharing and international processing

Information may be shared with relevant INNOCHILL personnel, manufacturing or logistics partners, service providers and professional advisers where reasonably necessary to respond to your request, support supply, operate the website or comply with law. Because INNOCHILL serves international markets, information may be processed in more than one country.

Cookies and analytics

The website may use essential cookies and, where enabled, analytics or performance technologies. These tools help maintain site security, remember necessary settings and understand aggregate website usage. Where required by applicable law, consent controls should be provided before non-essential cookies are activated.

Data retention and security

We retain information for as long as reasonably necessary for the purpose for which it was collected, ongoing business relationships, recordkeeping, dispute prevention and legal obligations. Reasonable administrative and technical measures are used to protect information, but no internet transmission or storage system can be guaranteed to be completely secure.

Your choices

You may contact INNOCHILL to request access, correction or deletion of personal information where applicable. Certain records may need to be retained for legitimate business or legal reasons.

Contact

Privacy-related enquiries may be sent to [email protected]. INNOCHILL is operated from its Marketing & Technical Center in Chengdu, China, with manufacturing in Changsha, China.

Updates to this policy

We may update this Privacy Policy to reflect changes in website functions, business practices or applicable requirements. The current version published on this page applies from its stated update date.